All orders on the shop pages are printed and handled by Printful.com. If you have an issue with your item(s) please contact Backlookcinema.com no later than three weeks after the item has been delivered before you attempt any returns. Returns should be shipped back to Printful.com. Printful.com has it's own returns policy that slightly differs from Backlookcinema.com. A portion of that policy is printed below. For the full Printful. policy click here.
Portion of Printful.com or Printful Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on Prinful.com's part are covered at Printful.com's expense.
If you notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When Printful receives a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to a Printful facility. Backlookcinema.com will be liable for reshipment costs once Printful has confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to a Printful facility and Backlookcinema.com will be liable for the cost of a reshipment to you (if and as applicable).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of. [Backlookcinema.com will offer exchanges for returned sealed items. Please contact Backlookcinema.com before you ship the item that you wish to return.]
Returned by Customer - It is best to advise you to contact Backlookcinema.com before returning any products. Except for Customers residing in Brazil, Printful.com does not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact Printful.com's Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.